Returns & Exchanges

At IBIS Outerwear, we want you to feel confident in every climate, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. If your gear doesn't meet your expectations for fit or performance, we are committed to making it right.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

After submitting your request, download and print the prepaid shipping label provided via email and secure it to your original packaging.

3

Ship the Gear

Drop off your package at any authorized carrier location, ensuring the item is securely packed to prevent damage during transit.

4

Receive Your Refund

Once our warehouse inspects the returned outerwear, we will process your refund or ship your replacement item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing